There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I have called and texted *** several times and never get a response or call back. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Today, Premier's response is call their insurance company and file a claim. 5. The excavator drove on top of it and it broke. Click HERE to watch our new show Passion For Splashin! The pool was to be complete April 2022. Cameron was a great asset to us! Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. To this day, I can text him with a question and he always responds. BBB Business Profiles generally cover a three-year reporting period. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Their response was file a claim with the gunite company when our property was damaged. We have a leaking pool pump, A hole on the side of our pool. Well guide you through the process. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools the last one is being repaired. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. this customer is never satisfied. Premier pool builders are hardworking, innovative, and detail-oriented. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Pool plans were completed by 3/18. The experience was terrible, they were non-responsive and the quality of work was awful. You will be amazed at how this all comes together. No matter what your vision for your backyard oasis is, we can make it a reality. We dont just build pools, we change the way people live and entertain. We've recommended them to neighbors and are so excited to have our new pool put in! On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. / CBS Texas. Worked with me and resolved the problem. BILD Industries consulting in which we offer small . Not even an apology. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. All the crews are there today to fix all her issues. It has a nationwide network of builders that can help clients all across the country. 5 complaints closed in the last 12 months. 2023 CBS Broadcasting Inc. All Rights Reserved. Get browser notifications for breaking news, live events, and exclusive reporting. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The area drains fine, however, their construction crew never shows up. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Please read the other reviewsyou will see a distinct pattern of the very same thing. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. We were beyond excited, especially when they showed up 2 days in a row!! As this customer has been told time and time again, given repair dates of what he wants done. So many pool companies have gone under, yet Premier has continued to complete all contracts. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Its location on this page may change next time you visit. Congress passed the Act after businesses across the country sued customers over negative reviews. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Remodeling: Request a FREE quote HERE or call us at (855) 212-2210. NOTHING!! They have been non-responsive as well as uncaring of how this has affected me and my family. FAQ. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. At this point I would like my pool fixed! Pools and spas have been hot-ticket items for the last couple of years. It was a disaster! If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Better communication. Yelp users havent asked any questions yet about Premier Pools and Spas. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Request a FREE quote HERE or call us at (855) 212-2210. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. We would love the opportunity to build the pool your family has always dreamt of. We are now sitting at day 10 with a completed pool but does it work? I wish I could get half of my money back for the heartache, trouble, and our time. They have more than half of my money and I only have a hole in my backyard. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Work hard when they need to get a job done! PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. I do not have a customer by this name, address or phone number. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Additions & Remodeling; . They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Everyone was very courteous and professional and I have a fantastic looking pool. She wrote a review on Google, which said in part: "One star is giving them way too much credit! We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Complaint: 18417413I am rejecting this response because I still have open items on my project. He was so helpful in explaining all of our options and different designs that would fit our backyard. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. And then day 3 nothing! This field is for validation purposes and should be left unchanged. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Mustard algae, also, What is pool coping? "[He said] it says you can't post reviews. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. ConsumerAffairs is not a government agency. Fast and easy online application. Note that complaint text that is displayed might not represent all complaints filed with BBB. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Design Your Pool REQUEST A FREE QUOTE About Premier Both of these items have been scheduled. We were told that it will be fine. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Started with Premier Pools a year ago since then it has been nothing but a nightmare. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Extras: Premier Pools and Spas offers plenty. Hello Susan. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Now let's talk about the stagnant water that has algae and now mosquitos. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Premier collects fees from local franchises, but they dont stand behind any of their franchises. BBB is here to help. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. I am now going to start calling around to find out if a different pool company can finish my pool. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. We just finished our pool with Premier and couldnt be happier! It has been in business for over 25 years and worked with thousands of customers. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. What is Mustard Algae & How Do I Remove It From My Pool. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. So the next step was selecting the materials. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Our goal is to give you one-on-one, personalized service. The pool is supposed to be set the existing patio and existing grading of the yard. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. They meet every Tuesday morning to go over all projects. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. 10/05/2021 Premier still has not called Jandy. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Accepted file types: jpg, gif, png, pdf, bmp, Max. For Your own sanity go with another company. See reviews below to learn more or submit your own review. Looking for pool financing? The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. If you hire them have a lawyer on file to use because you will need them. Kasey took down the review but posted another one on the BBB's website. This profile has not been claimed by the company. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. We also have a issue with the pool overflow draining. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. Premier Pools and Spas have over 25 years of pool-building expertise. file size: 10 MB. The suit is over trade name and service mark infringement, along with unfair competition. S told them the project would be finished, but they say soon! Goes over the actual pool premier pools and spas lawsuit it ca n't post reviews been in business for over years... 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